1. Refund Eligibility
You may request a refund within 14 days of a charge. A pay-as-you-go purchase is eligible when none of the credits from that purchase have been used. An initial subscription charge or renewal is eligible when no subscription credits have been used after that charge. Once any included credits have been used to generate a drawing, the charge is not eligible for a voluntary refund, except where required by law.
2. How to Request a Refund
Email support@picturetodrawing.online from the address associated with your account. Include the checkout or order identifier shown on your Creem receipt and the reason for the request. Do not send a full card number, password, image, or other sensitive content.
3. Subscription Cancellation
You may cancel a subscription through the Creem billing portal from your dashboard. A scheduled cancellation prevents the next renewal and normally leaves the subscription active through the current paid period. Cancellation is different from a refund and does not automatically reverse a completed charge.
4. Duplicate, Unauthorized, or Missing Purchases
Contact us promptly if you believe a charge was duplicated or unauthorized, or if paid credits were not added to your account. We will investigate using the Creem order record. A generation failure that does not return a usable result restores the reserved credit and normally does not require a payment refund.
5. Approved Refunds
Creem is the Merchant of Record and returns an approved refund to the original payment method. Associated unused credits may be removed when a refund or payment dispute is recorded. Bank processing times, exchange-rate differences, and tax adjustments are controlled by the relevant payment providers and may affect when the refund appears.
6. Mandatory Consumer Rights
This policy does not limit refund, cancellation, cooling-off, warranty, or other consumer rights that cannot be waived under the law that applies to you. Where mandatory law provides stronger protection, that protection takes precedence.